Frequently Asked Questions
Have a question? I have tried to cover the most common ones here. If you do not see what you are looking for, feel free to reach out.
How much do your services cost?
Pricing depends on the service, size of your home, scope of work, and distance traveled — driving time and parking can also factor in. 2-hour minimum applies. Contact me for a personalized quote — I am happy to give you a clear estimate before you commit to anything.
What is included in a standard cleaning?
A standard cleaning covers dusting all surfaces, vacuuming carpets and rugs, mopping hard floors, bathroom cleaning and sanitizing, kitchen counters and stovetop, trash removal, and general tidying. If you want me to focus on specific areas or add extras, just let me know.
Do you bring your own cleaning supplies?
Yes, I bring all my own supplies and equipment to every appointment. If you have a preferred product or sensitivity to certain cleaners, just let me know and I will happily use whatever you provide.
What is your cancellation policy?
Cancellations made at least 24 hours before your appointment receive a full refund of the deposit. Cancellations made less than 24 hours before your appointment forfeit the deposit. No-shows and same-day cancellations forfeit the full deposit amount.
What is the deposit policy?
A $75 deposit is required to confirm your booking. This deposit is applied toward your total. The deposit is required to confirm your booking and hold your time slot.
What payment methods do you accept?
All major credit/debit cards, Apple Pay, and Google Pay accepted through our secure checkout. All payments are processed securely through Stripe. I never store your card information.
What areas do you serve?
I currently serve Palos Verdes Peninsula, Redondo Beach, Hermosa Beach, Manhattan Beach, West Torrance, South Torrance. If your area is not listed, feel free to reach out — I may expand in the future.
How do I book a service?
Visit the booking page, fill out the form with your service details and preferred dates, and pay a $75 deposit to confirm your spot. I will follow up personally to finalize everything.
I have pets. Is that okay?
Absolutely! Pets are no problem at all. Just let me know what kind of pets you have and any special instructions — like if a dog is nervous around new people or if I should keep a door closed. I am very comfortable around animals.
Can I give you a key or access code?
Yes, many of my clients provide a key, code, or lockbox access so I can clean while they are at work. We can discuss the arrangement that works best for you. I take the security of your home very seriously.
Do you accept tips?
Tips are always appreciated but never expected. If you feel I did a great job and want to show extra appreciation, that is very kind — but please never feel obligated.
How often should I schedule cleaning?
It depends on your home and lifestyle. Most clients find that weekly or every-other-week cleanings keep things feeling fresh and manageable. For larger homes or families with kids and pets, weekly tends to work best. I am happy to help you figure out what makes sense for your situation.
Still have questions?
I am happy to help. Send me a message and I will get back to you as soon as I can.